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FAQs

Why is a Chase virtual banker calling me? ›

Watch out for scammers impersonating banks

A scammer calls or texts pretending to be from Chase and says you need to send money to another account using a wire transfer. They may claim it's to reverse fraud on your account. Don't fall for it – it's a scam!

Remember: Chase WILL NOT call you or text to ask for this code.” Now, I realize that I called them, but this gives the operator my SSN and my 2FA code and the ability to impersonate me, possibly. This is precisely what they tell you not to do. PLEASE update your protocol!

Banking on the phone or by video

If you're looking for the convenience of meeting on the phone, by video or outside of traditional branch hours, we have bankers available to help. You can even establish a relationship with a specific banker you'll be able to reach directly without having to go into a branch.

Contact us day or night to speak with someone if you have any questions.

Even if your caller ID says a call or text is from Chase, it could be a scam. When in doubt hang up and call us directly.

To get started call 1-877-CHASEPC (1-877-242-7372). For Spanish please press 9. If you don't have your debit card, enter your account number or Chase By Phone User ID and then the password you selected. At Chase, we're continually looking for ways to improve your user experience.

Chase may contact you through an interactive text message if we have reason to believe someone may be attempting to gain access to your banking or credit card account(s). Up to ten (10) messages may be sent per incident.

If your card is lost or stolen, or you think someone used your account without permission, tell us immediately by calling 1-866-564-2262 for debit card customers, 1-800-955-9060 for credit card customers, and 1–888–269–8690 for business credit card customers.

Remember that a genuine bank will never call you out of the blue to ask for your PIN, full password or to move money to another account. If you feel something is suspicious or feel vulnerable, hang up and then call your bank or card issuer on their advertised number to report the fraud.

A financial institution that handles all transactions via the Web, email, mobile check deposit and ATM machines. By not having the overhead of physical branches, people expect a virtual bank to offer higher interest rates on their accounts.

Is Chase going digital? ›

JPMorgan Chase's digital token, JPM Coin, is currently processing $1 billion in transactions daily, and the financial giant is planning on making the currency more widely available.

Chase online lets you manage your Chase accounts, view statements, monitor activity, pay bills or transfer funds securely from one central place. To learn more, visit the Banking Education Center. For questions or concerns, please contact Chase customer service or let us know about Chase complaints and feedback.

JPMorgan Chase says it has discovered a data breach affecting the personal information of nearly half a million customers. New filings with the Office of the Maine Attorney General show the banking giant recently found a software issue that's been active since August 26th, 2021.

User reports indicate no current problems at Chase.

Fraud Protection Services

If you think you have an issue with fraud on your account, please contact us at 1-800-242-7338 for assistance.

Chase Customer Service: We can help you ...

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Breaking News! Ashland Hit with Scam Text The text looks and says this: Your Chase ATM/debit card has been temporarily restricted. Please call 866-258-8457 ASAP...

Your instincts are spot on. This caller is suspicious – they're a scammer. This is an example of what's known as a bank impersonation scam. It's when someone pretends to be a financial institution to gain access to your money and personal information.

Be aware: Don't trust any unsolicited calls and verify the source of anyone who claims to be calling from your bank. If you receive a call from someone who says they're from your bank, take down their name and hang up.

We are aware of a number of scams and attempted frauds through phone calls and emails claiming to be from a representative of J.P. Morgan offering an investment opportunity. If you have concerns about an approach, please contact us.

A virtual teller provides customer service to banking customers through online portals and other electronic systems, often using an Interactive Teller Machine (ITM).