Nectar frequently asked questions
Not sure how to start collecting and spending your Nectar points, or how to check your account? Read on for all you need to know.
Collecting points
How many Nectar points can I collect at Sainsbury’s?
You can earn:
- 1 Nectar point for every £1 qualifying spend* in store/online
- 1 Nectar point for every litre of fuel purchased in Sainsbury’s fuel stations
- Nectar points are calculated on your transaction total, that’s after any discounts
- From time to time we may introduce Nectar trials when the number of points you can collect may change. If this happens we'll let you know.
For further information visit nectar.com
*Nectar points are not available on the following limited range of Sainsbury’s goods and services: savings stamps, car park tickets, vending machines, cash back, postage stamps, gift vouchers, baby milk products, lottery tickets, tobacco kiosk, proprietary medicine, spirits and liqueurs, mobile phone cards and mobile phone vouchers. Points are also not available in Sainsbury’s concessions or franchises. Points cannot be earned on any element of a transaction which is paid for by redeeming points.
Where can I collect Nectar points?
You can collect points at Sainsbury’s, Sainsbury’s Bank, Sainsbury's Energy, Esso, Expedia and eBay as well as many other retailers.
You can also collect points online with hundreds of retailers when you shop through nectar.com.
Download the Nectar Yahoo Toolbar so you never forget to use your Nectar card. It will also give you bonus points on everyday searches too.
More about collecting Nectar points
When can I start earning points?
You can start collecting points straight away by picking up a Nectar card instore. Alternatively, you can register for a Nectar card at nectar.com and this will be sent out within a few days.
Collecting points
Spending points
Can I spend my Nectar points in any Sainsbury’s store?
Yes. If you’ve swiped instore recently you’ll be able to spend your Nectar points automatically. If you want to spend your Nectar points somewhere you’ve not swiped before you can still spend your points, just tell a Sainsbury’s colleague and they can help out.
Find your nearest Sainsbury’s store
How do I spend my Nectar points?
There are lots of different places and ways you can spend your points.
You can spend straight from your card by swiping it at Sainsbury’s, Vue Cinemas and Argos or you can spend them online at nectar.com on great things like holidays, hotels and days out.
Visit nectar.com for details
How to spend your points
Can I earn points when I shop with Sainsbury’s online – and is it possible to spend points online too?
You can earn 1 point per £1 spent online – but don’t forget register a Nectar card when you shop.
You can also spend your Nectar points online. Redeem your points on an Evoucher first and then use this at the checkout. Visit nectar.com for more details.
Can I pay for my entire shop with Nectar points?
Nectar points can be spent in 500 points blocks, so you can spend up to the nearest £2.50 of your shop using your Nectar points.
More places to spend your points
My Nectar Card
How do I register my Nectar card?
Nectar will require your details so you are able to spend points and receive offers.
Register online at nectar.com, it will only take a few minutes.
Activate your account
Why do I have to register?
You need to register before you can redeem points and claim rewards. You can do this by calling the Nectar helpline on 0344 811 0 811 or visiting nectar.com.
More about registering a Nectar card
How can I check the balance of my Nectar account?
Your till receipt from any Sainsbury’s store you’ve shopped at with your Nectar card in the last 12 months will show the opening points balance on your account plus the points earned on your current shop and the closing balance.
- Till receipts from other stores will only show the points earned on the current transaction
- Nectar balances are updated every 72 hours, so recent transactions may not be included
- You can also check your balance at nectar.com.
What should I do if I lose my Nectar Card(s)?
If you lose your card, report it immediately to the Nectar Helpline on 0344 811 0 811, between 8am-8pm, Monday to Friday, and 9am-5pm on Saturday and Sunday.
For further queries, please visit nectar.com or call Nectar on 0344 811 0 811. Calls are charged at national rate and may be recorded for quality, training, audit and security purposes.
How long does it take to register?
This takes 24 hours if you’ve registered online and up to two weeks if you’ve sent your form by post. Once this is complete, you’re ready to start claiming rewards.
Why did my Sainsbury’s till receipt show my Nectar points balance as zero?
This could happen for a number of reasons:
- Has your Nectar account been registered? This could take up to 28 days from receipt of the registration form
- Registration may be delayed if there is any missing information on your registration form – call 0344 811 0 811 or visit nectar.com to check
- Check you’ve used your Nectar Card at least once at this Sainsbury’s store in the last 12 months
- Have you moved and not given Nectar your latest address?
I’ve heard that there is now a new Nectar key tag available. How can I get one?
This is a smaller, more convenient version of your Nectar Card to go on your keyring.
To order one, contact Nectar on 0344 811 0 811 or under card requests in the ‘my account’ section of nectar.com.
I handed in a coupon – why didn’t the bonus points appear on my Sainsbury’s till receipt?
From time to time, we may send you coupons which you can hand in at the checkout to earn bonus Nectar points. These points won’t show up on your receipt straight away, as it takes up to 28 days for them to be allocated to your Nectar account.
I’ve moved, how do I update my details on my Nectar account?
You can update your account details by calling the Nectar helpline on 0344 811 0 811 or by visiting nectar.com.
My till receipt has changed. Why?
We’ve changed the way you view your Nectar details to make it clearer, simpler and easier. All the same information is there, just in a slightly different format.
See our guide to get to know your Nectar points on your shopping receipt
