Nectar frequently asked questions (2024)

Nectar frequently asked questions

Not sure how to start collecting and spending your Nectar points, or how to check your account? Read on for all you need to know.

Collecting points

How many Nectar points can I collect at Sainsbury’s?

You can earn:

1 Nectar point for every £1 qualifying spend^* in store/online
1 Nectar point for every litre of fuel purchased in Sainsbury’s fuel stations
Nectar points are calculated on your transaction total, that’s after any discounts
From time to time we may introduce Nectar trials when the number of points you can collect may change. If this happens we'll let you know.

For further information visit nectar.com

*Nectar points are not available on the following limited range of Sainsbury’s goods and services: savings stamps, car park tickets, vending machines, cash back, postage stamps, gift vouchers, baby milk products, lottery tickets, tobacco kiosk, proprietary medicine, spirits and liqueurs, mobile phone cards and mobile phone vouchers. Points are also not available in Sainsbury’s concessions or franchises. Points cannot be earned on any element of a transaction which is paid for by redeeming points.

Where can I collect Nectar points?

You can collect points at Sainsbury’s, Sainsbury’s Bank, Sainsbury's Energy, Esso, Expedia and eBay as well as many other retailers.

You can also collect points online with hundreds of retailers when you shop through nectar.com.

Download the Nectar Yahoo Toolbar so you never forget to use your Nectar card. It will also give you bonus points on everyday searches too.

When can I start earning points?

You can start collecting points straight away by picking up a Nectar card instore. Alternatively, you can register for a Nectar card at nectar.com and this will be sent out within a few days.

Collecting points

Spending points

Can I spend my Nectar points in any Sainsbury’s store?

Yes. If you’ve swiped instore recently you’ll be able to spend your Nectar points automatically. If you want to spend your Nectar points somewhere you’ve not swiped before you can still spend your points, just tell a Sainsbury’s colleague and they can help out.

Find your nearest Sainsbury’s store

How do I spend my Nectar points?

There are lots of different places and ways you can spend your points.

You can spend straight from your card by swiping it at Sainsbury’s, Vue Cinemas and Argos or you can spend them online at nectar.com on great things like holidays, hotels and days out.

Visit nectar.com for details

How to spend your points

Can I earn points when I shop with Sainsbury’s online – and is it possible to spend points online too?

You can earn 1 point per £1 spent online – but don’t forget register a Nectar card when you shop.

You can also spend your Nectar points online. Redeem your points on an Evoucher first and then use this at the checkout. Visit nectar.com for more details.

Nectar website – help

Can I pay for my entire shop with Nectar points?

Nectar points can be spent in 500 points blocks, so you can spend up to the nearest £2.50 of your shop using your Nectar points.

More places to spend your points

My Nectar Card

How do I register my Nectar card?

Nectar will require your details so you are able to spend points and receive offers.

Activate your account

Why do I have to register?

You need to register before you can redeem points and claim rewards. You can do this by calling the Nectar helpline on 0344 811 0 811 or visiting nectar.com.

More about registering a Nectar card

How can I check the balance of my Nectar account?

Your till receipt from any Sainsbury’s store you’ve shopped at with your Nectar card in the last 12 months will show the opening points balance on your account plus the points earned on your current shop and the closing balance.

Till receipts from other stores will only show the points earned on the current transaction
Nectar balances are updated every 72 hours, so recent transactions may not be included
You can also check your balance at nectar.com.

More about Nectar points

What should I do if I lose my Nectar Card(s)?

If you lose your card, report it immediately to the Nectar Helpline on 0344 811 0 811, between 8am-8pm, Monday to Friday, and 9am-5pm on Saturday and Sunday.

For further queries, please visit nectar.com or call Nectar on 0344 811 0 811. Calls are charged at national rate and may be recorded for quality, training, audit and security purposes.

How long does it take to register?

This takes 24 hours if you’ve registered online and up to two weeks if you’ve sent your form by post. Once this is complete, you’re ready to start claiming rewards.

Why did my Sainsbury’s till receipt show my Nectar points balance as zero?

This could happen for a number of reasons:

Has your Nectar account been registered? This could take up to 28 days from receipt of the registration form
Registration may be delayed if there is any missing information on your registration form – call 0344 811 0 811 or visit nectar.com to check
Check you’ve used your Nectar Card at least once at this Sainsbury’s store in the last 12 months
Have you moved and not given Nectar your latest address?

I’ve heard that there is now a new Nectar key tag available. How can I get one?

This is a smaller, more convenient version of your Nectar Card to go on your keyring.

To order one, contact Nectar on 0344 811 0 811 or under card requests in the ‘my account’ section of nectar.com.

I handed in a coupon – why didn’t the bonus points appear on my Sainsbury’s till receipt?

From time to time, we may send you coupons which you can hand in at the checkout to earn bonus Nectar points. These points won’t show up on your receipt straight away, as it takes up to 28 days for them to be allocated to your Nectar account.

I’ve moved, how do I update my details on my Nectar account?

You can update your account details by calling the Nectar helpline on 0344 811 0 811 or by visiting nectar.com.

My till receipt has changed. Why?

We’ve changed the way you view your Nectar details to make it clearer, simpler and easier. All the same information is there, just in a slightly different format.

See our guide to get to know your Nectar points on your shopping receipt

Nectar frequently asked questions (2024)

FAQs

Can I sleep on my Nectar mattress right away? ›

While the Nectar mattress can take 24-72 hours to expand fully, you can safely and comfortably sleep on it right away. This is because Nectar's memory foam mattresses are vacuum-sealed, which allows them to be delivered in a timely and cost-effective way.

See Details ›

How long can a Nectar mattress stay in a box? ›

Nectar recommends opening the mattress within 90 days of delivery to ensure optimal expansion and performance. Leaving your mattress in its original packing for longer than 90 days is considered to be a misuse of the product, and will void its trial and warranty.

Find Out More ›

Why is my Nectar mattress not fully expanding? ›

Occasionally, a Nectar mattress may not expand to its full size as anticipated. Common factors contributing to this issue include exposure to cold weather, which can significantly slow down the expansion process, and incorrect unboxing techniques that may hinder the mattress's ability to unfold and inflate properly.

Get More Info Here ›

Can you take the cover off a Nectar mattress? ›

Can I sleep on my Nectar mattress without the cover on it? Under NO circ*mstances should the cover be removed from any Nectar mattress. Removing the cover will void all warranties. Keeping the cover intact will help protect the integrity of the mattress so that you may enjoy amazing sleep for years to come.

Discover More Details ›

What are the cons of a nectar mattress? ›

Its cons include its inability to properly support heavier sleepers over the long-term; the dense memory foam can make it hard to switch positions; and it's a little too firm for strict side-sleepers under 150 pounds.

Read The Full Story ›

Can you damage a memory foam mattress by sleeping on it too soon? ›

The truth is, it shouldn't damage a quality mattress if you go against the 24-hour rule and sleep on it a couple of hours after unboxing. The rule mostly exists to make sure you get a good night's sleep on your mattress, as the bed is hardly at its most comfortable when it's still expanding.

Read On ›

Does nectar mattress sag over time? ›

Support: 2.5/5. Although we rated the Nectar mattress as “medium firm,” our testers were concerned the mattress may sag over time. We gave it a lower support score since testers quickly sank into the mattress as the memory foam conformed to their body.

Should I rotate my nectar mattress? ›

Your mattress is one-sided, which means you should not flip it. However, you should be rotating it from end-to-end regularly; weekly in the first three months and monthly thereafter.

What happens if you sleep on a mattress that hasn t fully expanded? ›

The mattress won't provide its full degree of comfort and support because it is still expanding. Some regions could feel a little firmer or softer than others.

How do you return a Nectar mattress if you don't like it? ›

If you wish to return a product that you purchased from us, please contact Customer Service by e-mail at support@nectarsleep.com, via live chat on our website, or by phone at +1 (888) 425-4854 and we will initiate the Return Request process with you. We do not charge any fees to process a Return Request.

Find Out More ›

Why do you have to wait 24 hours to sleep on Nectar mattress? ›

It can take up to 72 hours for your mattress to expand to the full 11 inches - but - you can lay on the bed immediately after opening. Because the foam layers are compressed with over 15,000 pounds per square inch of pressure and then vacuum-sealed, they need time to expand.

Discover More Details ›

What kind of base do I need for a Nectar mattress? ›

Our Nectar Memory Foam, Nectar Memory Foam Premier and the Nectar Hybrid are a very versatile mattresses and almost all bed bases are suitable to support them. They will be fine on a Divan, an Adjustable Base or a Slatted Base.

Learn More ›

Do you really need to wait 24 hours for memory foam? ›

Memory foam mattresses generally require around 48 hours to completely expand, with room temperature playing a role in the duration. While you might be tempted to dive in and snuggle up after just a few hours, keep in mind that you won't experience the mattress's full potential until it has fully expanded.

Tell Me More ›

What happens if you sleep on a mattress before its ready? ›

If you sleep on it before it's completely ready, you might get a bad first impression of the mattress because it won't feel quite as comfortable as it will when it's at its best – but if your old mattress has been taken away when your new one was delivered, then it's definitely better to sleep on a 'not quite expanded' ...